Important Update: Changes to Payment Options
Over the past year, we’ve lost a small fortune in missed payments.
Most clients pay on time.
Some payments fail because of expired cards or bank issues.
Others? They just disappear.
But the real problem isn’t just the missed money, it’s the fees.
Every time a payment fails, our system automatically retries, up to 5 times and every attempt comes with a processing charge.
We don’t pass those fees on. We’ve just been absorbing them.
Those costs have risen again, and it’s no longer sustainable.
Now, you might be thinking: “Why not just charge late fees or interest?”
Here’s the issue, we’re not regulated by the Financial Conduct Authority (FCA). That means we are not legally allowed to charge interest or penalties on missed payments.
And while FCA regulation would technically allow it, becoming regulated would dramatically increase our costs and in turn, our prices. That goes against everything we’re trying to do, which is keep our services affordable and accessible for small and growing businesses.
So we had two choices:
Increase our prices across the board to cover the risk of missed payments.
Remove instalment plans altogether.
We’ve chosen the second, because it’s the fairest option.
We know many of our clients are new or small business owners, and we’ve kept our margins tight on purpose to support you. But instalment plans add a level of risk that we simply can’t carry anymore.
From 30th September, all of our services will move to paid-in-full only.
If you’d still like to spread the investment, you’ll need to arrange your own financing (credit card, bank finance, or other option).
We’re giving you notice now because we know some of you have been considering signing up, and this gives you three weeks to secure an instalment plan before they’re gone.
We appreciate your understanding and continued trust and we’ll keep working hard to deliver the best value possible, without unnecessary price increases.